Return and refund policy
Return, Refund & Exchange Policy – Karigha
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully for a smooth experience.
Return Policy
To qualify for a return:
- The product must be returned within 7 days of delivery
- Item must be unused, unwashed, and undamaged
- All original tags and packaging must be intact
- You must notify us within 24 hours of delivery by emailing care@karigha.com
Important Note
- Products purchased during sales, discounts, coupon offers, or clearance are non-returnable and non-exchangeable
Refund Options
We offer two refund methods:
1. E-Wallet Credit (Recommended)
- Get 100% store credit
- Receive an extra ₹300 gift voucher
- Can be used anytime on karigha.in
- Wallet access link will be shared via email or WhatsApp
2. Bank Transfer
- Receive approximately 85% refund of product value
- ₹200 return pickup charge will be deducted (may vary based on product size/weight)
Refunds are processed via:
- Google Pay / Paytm / PhonePe / Bank Transfer
- ❌ No cash refunds
Return Process
- Initiate Return: Once approved, we arrange reverse pickup within 2–3 business days
- Inspection: Product is checked at our warehouse
- Refund Issued: Refund confirmation via email/WhatsApp and processed within 2–3 business days
Returning Your Product
- 360° Video Required: Record a video before opening the package showing product condition
- Reverse Pickup: Ensure item is unused with tags intact
- Self-Shipping: If pickup is unavailable, ship at your own cost with Order ID & Return ID
Exchange Policy
- We offer free exchange on eligible products
- Reverse pickup will be arranged after approval
- Replacement product will be shipped after quality check at no extra cost
Order Cancellation
- Orders can be canceled before dispatch only
- After delivery, follow the return process
Need Help?
For any assistance regarding returns, refunds, or exchanges:
📧 Email: care@karigha.com
📞 Call/WhatsApp: +91 92135 22504
Thank you for shopping with Karigha! 💛
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